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SWSP1033 Case Management Role And Challenges Of Social Workers Assessment Answer

SWSP1033 Social Work Theory and Practice (Case Management and Program Development)

Trimester 3, 2020

Assessment TypeWeightingWord Count
Choose a Case Management role from the lectures or from your readings. Discuss the strengths and challenges of social workers in case management within a
multidisciplinary team.

Assessment Details

Students will discuss the strengths and challenges of case management and the role of practitioners in case management within a multidisciplinary team.

Assessment Criteria  Task 3

  1. Evidence of understanding of the guiding principles and theories of case management and use of these.
  2. Clearly identify and justify your choice of approach utilising principles and theories of case management.
  3. Discuss the strengths and limitations of a case management approach within a multidisclinary setting.
  4. Discuss how case management principles and approaches might influence your practice as a social worker
  5. Correct grammar, punctuation and spelling
  6. Referencing using APA (7th edition) conventions


Case Management helps in advocating, planning, and monitoring various social services, which caters the need of society. Guiding principles in the Case Management help in rationalizing the strength and weakness of social workers in the multi-disciplinary settings (Camilleri et al. 2020). A social worker needs to understand the principles of Case Management that are guided by justice, beneficence, professional integrity, and autonomy. A social worker needs to be consciously working on the strength and weakness as well as identify the associated issues in their workplace or residence (Frankel et al. 2018). They need to emphasize on the solution within a given frame of work.

Reflective practice is vital for a social worker in developing professional, transferable, and personal skills. The fundamental abilities, knowledge of work and relevant skills in understanding the nature of social work is gradually developed through reflective practice. Efficiency in communication, display of empathy, active listening, and ethical practice are highly regarded while working with a diversity of clients in social work, nursing or rendering community services. These relevant skills support in developing diplomatic ideas and generation of well-connected thoughts that aid in resolving complex issues. Reflective practice in this scenario may be stated as a methodical process that is incorporated by a social worker through adequate training, observing the situation, active listening, and empathetically comprehending the problems. 

The focus on a resolution helps in developing rational ideas that challenge the prevailing discourse among the professionals who deal with different barriers. The critical reflection, which encompasses the fundamentals of social work by highlighting its privilege and oppression, is elaborated in this essay while mediating the issues within the diverse group of clients. A critical reflection is a part of social work that refers to self-consciousness, self-awareness or self-questioning about the role and our position that is played in the promotion of negotiation or resolving a social issue (Baldwin, 2016). Critical reflection is also considered as transformational learning that is based on several assumption, theories, or concepts. To elaborate the statement, it may be sighted that specific drugs are prescribed to a particular group of people that aid in their health and well-being (Patil & Ennis, 2018). The drugs prescribed are well tested and prescribed only by health care practitioners. However, similar drugs, when taken in overdose or without prescription, may lead to health care complexities of developing an addiction. When these complications hinder the self-development of an individual or any targeted group in the society, some therapies are directed towards them to bring out better health outcomes. A social worker in such a scenario may engage cognitive behavioural therapy, recreational therapy, or diversion therapy to mitigate the problems of addiction.

critical reflection encompasses how the negative aspects are dealt with by the social worker in their own lives and practices, which motivates them to carve out new strategies for their professional commitments. A social worker needs to be confident in self-disclosure of the facets that may help in understanding the dilemma of the issues faced by the clients. The social location of the social worker needs to be identified by them where their negative and positive side of their actions, thoughts, and opinions are analyzed to derive non-biased outcomes (Morley et al. 2017). Critical reflection here acts as a mirror to bring out their limitations of actions, thoughts and views regarding the social issues depending on their family backgrounds, upbringing, personality, and viewpoints while comparing them with several aspects of other cultures and the social locations of the clients. 

The client groups, for example, if comprise of elderly couples and belong from the same society they might not have similar issues which dictates their understanding or social location. The shifting of power and oppression may vary depending on several components on what societies are built upon like races, class difference, age difference, social aptitude, geographical locations, educational background, culture difference, and employment (Chan et al. 2018). In such a scenario, a compound impact is generated, which the result from various social, economic, and political backgrounds is intersecting with each other. The example of the elderly couples aged between 65-70 years may be elaborated where a couple is from the British background settled in Australia for three generations. They are from a higher-income group of people, speaking English as well as have a community of their own in Victoria where they reside. Another couple of the same age may belong from Bangladesh who is of different cultural backgrounds, belong from the lower-middle-income group of people, speak their language with a mix of English, and has their community people in Victoria as well (Rashid, 2018). The class difference, social skills, educational background, and financial status here distinguish the couple from the same group in the context of shifting of power and oppression is concerned. 

The self-disclosure in the scenario of critical reflection here states that I belong from Nepal with my family comprising of my mother and two brothers. Nepal, a beautiful and small country, is dominated by the Hindu religion where we group up respecting our elders. The country has a patriarchal society; however, women are not treated any less than the male of the society even if the male on several decision-making issues dominates them. My mother has given me freedom, just like my brother, and I am equally competent in education and other extra-curricular activities. I have grown up to be an independent woman, heterosexual in sexual orientation, as well as find myself healthy and fit to complete any physical task. I am equally aware of the social location, my privilege in the society and the oppressed are that we tackle as an individual and being a social worker. This image of my personality constitutes the critical reflection where I can state that when I see the people of my community, I know how the women are treated. I get the motivation from my family that such examples may be created in my community when the people will start analyzing the gender-based roles must not discriminate the community in getting quality work outcome and change the thought process. 

have gained insight while observing the communities that are social locations in certain groups enjoys the privilege while others are being oppressed. The privilege is enjoyed by a certain segment of people while having good financial status, the recognition in the society based on class, employment, and culture (Elliot, 2019). The oppression is also witnessed on the gender where the male gets the privilege over women in the workplace and decision-making, discrimination based on race and culture. Both sides of the same coin of humanity are portrayed with the differentiation of class, colour, gender orientation and physical ability or disability in the society. Oppression is just the opposite side of the coin if we consider privilege as the face of the coin (Nixon,2019). I can connect the dots of this intersection faced by the society where being a woman and from a male-dominated society; I get the opportunity of making my own decisions and the freedom to lead the way of my life since my mother has made me a self-made woman understanding the concept of gender equality in the society. In contrast, women from my community do not get this privilege of making their own decisions and choose their ways since the men dominate them. 

The above-mentioned scenario can be interpreted in the feministic theory, which assesses the position of the women in comparison to that of men and comparing their interests, social roles, chores, experiences as portrayed through gender inequality. The feminist theory describes the conflict of power between men and women, where the distribution of power has always been unequal (Ferguson, 2017). The feminist perspective is surrounded by features where genders possess the central focus of the perspective. Again, in the feministic theory, it is evident that the colour and race are considered as the inter-sectional that determines the various ways where people are oppressed based on their nationality, sexual orientation, class, and race. The oppression linked with feminism describes that women always had to struggle to establish their actions, viewpoints and stands in the society. They have been treated as the contributors of ignored significance (Few-Demo & Allen, 2020). The oppression, which is faced by the women, may be categorized as the marginalization of their position in the society, and exploitation by the men in taking undue advantage of their position and power in the society. 

The marginalization when elaborated though examples, the vital one that surrounds my mind is the rate of marriage of Nepali women or girls that amounts to third highest in the Asian countries. The government has adopted the strategy to end the child marriage within a timeframe of 2030. I believe that this data from the World Report 2019 itself claims that how a government has to take such elongated period to end this controversial act of child marriage (Women's and Girl's Rights, 2019). This doctrine is followed and has been faced by me where I am striving hard to create a position in the society whereas the people of my village pressurize me for marriage at the earliest. I feel privileged in comparison to the girls of my village where I don't have to perform the dangerous ritual of Chhaupadi that dictates a Hindu woman from Nepal to stay alone in a cattle shed or similar place during their menstruation days (Cousins, 2019). These unscientific and controversial rituals push a woman to several tragedies where she might face the fury of rape, pneumonia because of exposure to severe climate during the menstrual days and ay lose their lives due to snakebite or smoke inhalation from the fire kept for warming the cattle. 

The social practice scenario is encompassed with several challenges and biases. A social worker has to comply with the code of practice and code of ethics, as mentioned in the social working organizations and retains to be similar in the context of Australian society. The identities of the clients are important to be known by the social worker as well they seem to be challenging to be identified. The diverse background of the clients in some respect helps the social workers in identifying with the social issues, whereas in some cases, it may prove to be challenging to make the clients understand. The social workers also need to understand the dilemmas faced by the clients that they may feel do not work in their community (Briskman, 2017). To elaborate on this situation, it may be stated that the women who are working outside Nepal are privileged to exercise their freedom in working out of their house even after marriage. However, the same scenario is not applied in their own country. Similarly, when a family migrates to Australia, may have the same rules and regulations for their women. A social worker assisting such family may experience a dilemma where the constitution allows freedom for women in Australia. In contrast, the cultural difference of the community does not and may create a barrier for the social worker to coordinate with the client for resolving her issues.

The Australian society is liberal in its view. It provides the guidance to the social workers with the help of Australian Association of Social Workers (AASW), code of ethics and code of practice (Australian Association of Social workers, 2020). The critical theories are associated with the works of the social workers where human rights are more emphasized by the AASW. 

In summary, I would like to mention that I am personally motivated by the contributors of the social reformist like Mother Teresa and Franklin Roosevelt who worked to uplift the society while addressing the patients of leprosy and labour issues in the society who are also marginalized in their communities. Mother Teresa has equally faced discrimination in her work where other clergies and priests tried to derogate her work. Despite such challenges, she motivated women across the globe to stand for their cause and protecting their rights in the society. Being a social worker, I would like to uphold this doctrine of serving the clients irrespective of their social location and would give my best of efforts to redress the oppression experienced by the clients in the society. 

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