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Role and Benefits of Environment Sustainability Management Assessment Answer

Organise yourself into a group of two students. Your group is to consider itself an environmental sustainability managament consultancy. Give your group an appropriate business name. Your task is to develop an Environmental Sustainability Management (ESM) Plan for an accommodation property (such as a hotel, motel, resort) or tourist attraction (such as a wildlife park, theme park, museum etc) located at the Gold Coast, Queensland. You are free to use an existing accommodation property or attraction or use one that you make up.

The ESM needs to:

• Provide a comprehensive description of the business. For example, in the case of an accommodation property this could include: specific location; number of rooms; star rating; guest facilities such as restaurants, cafes, swimming pool, gym etc.); meeting and convention facilities. (approx. 500 words) • Develop a vision for the business with respect to environmental sustainability (approx. 100 words) • Identify the business's sustainability goals with respect to energy use, CO2 emissions, water use, waste management, food use, staff (approx. 800 words) • Identify specific strategies for the sustainable management of energy, water, food and waste. these strategies must be designed with your specific business in mind (approx. 1700 words) • Include a section on the strategies that the business uses to educate guests/visitors about its environmental sustainability approach and strategies (approx. 300 words) • Include a section on how the ESM Plan is operationalised within the business: who/what has responsibility for its implementation and how this is achieved (approx. 200 words) • Include a secton on the business's approach to corporate social responsibility with respect to environmetal sustainability (approx. 300 words)

Your report will be the outcome of a group effort and be 4000 words in length. You should begin your research for the report early in the session - you will need more than a few weeks of work on this assignment. there are various examples of environmental sustainability management plans on the WWW which you are free to look at for ideas about how you structure your report. However, your report should be the outcome of your own research and ideas informed by the academic and industry literature and the strategies that you develop should be detailed and specifc to the business you have selected.




In the report, the discussion revolves around strategies, approaches, responsibilities, roles and benefits of contributing towards environmental development and sustainability. The discussion includes elements of environmental and social responsibility to explain the impact of its management and maintenance. It provides brief extraction on the water wastage, CO2 emission, natural resource management, energy wastage, food wastage, and staffed issues have been developed in this study. The report reflects the environmental sustainability management of Sea Wold Breach located in Gold Coast, Queensland, Australia. Sera World Resort is one of the popular resort and adjoining water theme park, which provides adventure, fun, entertainment, relaxation and ultimate holiday experiences for the families and individuals. The Sea World Resort is stated to be four star resort and accommodation service provider in the country. The resort includes about 405 rooms and accommodation facilities for the visitors. It has been stated that the resort is the only sea theme park hotel situated in Australia.

Description of the business 

The Sera World Resort resort is located on the gold coast of Queensland, Australia.  The resort is surrounded by clean side beaches and calmed broad water (Seaworld 2020). It has been operating under the Australian mammal theme park Sea world which has been introducing in 1971. In the year 1991, the resort has been build surrounding area of the theme park and named as Sea World Resort. The year of 2008 has been seen that the water park has become part of the resort providing Regular Park and theme entertainment services to the guests visiting ton the resort (Seaworld 2020). In recent years, the resort has gone through renovation and restructuring to provide it with a more modern and attractive look.  The resort has introduces some soft and warm services to increase the experience of the visitors (Goldcoast-themeparks. 2020). The accommodation rooms are introduced based on five different grades as per the differentiated demands of the visitors. There are different theme park budgets introduced for all form of customers visiting the resort. As per the room decor, all the rooms of the resort include soft furniture, modern decor, new wall designing, televisions, theme park photography’s for better ambiance of the rooms (Goldcoast-themeparks 2020).  In case of dining the resort provides different options for food, the resort includes two bars and four restaurants, which also provides room services in midnight. The restaurant operating within the resorts are all award winning and have every capability to provide delicious tastes to the guests. The resort provides recreational and adventurous activities, some of the facilities such as lagoon pool, tennis, spa, Water Park, gold driving, excise space, sauna, massage parlours and many more  (Seaworld 2020). The resort also provides different event organising options such as business meetings, conferences, seminars, wedding, special occasion bookings and corporate events.       

Sea World Resort as the name suggests it includes all the variant of activities associated with the thematic park experiences including a close encounter with all sea mammals.  The resort pours a chance to witness the close view of the sea mammals and animals such as Dolphin, turtles, rays, seabirds, penguins, sea jellies sharks (Seaworld 2020). There are about nine shows and presentations offered to the guests while staying in the resort, these shows exhibit affinity dolphins, penguin feeding, ray reef, thunder stunt shows. Overall, there are about twelve animal adventures stored within the resort for the visitors and guests. Some of the adventures include deep-water diving, seal and aqua adventure, dolphin family adventure 

Vision for environmental sustainability 

The resort has been committed on increasing responsibility of the staff members and all the peoples associated with the resort to provide proper protection to the natural beings and comply with all the environmental regulations (Seaworld 2020). The Sear World Resort is adjoined with theme park and water park adventures. Thus, the prime agenda is to increase protection of the mammals, developing a better system to reserve water and reduce wastage of water. The vision is to increase environmental concerns, regulations and protection to the resort and its visitors.   

Identification of business sustainability goal with respect to energy usage, CO2 emission, water use, waste management, food use, staff

The business organisations operating in the tourism sector include sustainability development for maximising profit and reducing the negative impact of production on the environment. There are certain goals that are induced by the tourism industry including Sea World Resort:      

Energy Usage: The energy-based sustainability development goals include different roles and responsibilities towards the actions, which can improve the environmental conditions. The usage of energy is one of the concerns of the business organisation when it comes to creating a business sustainability goal. In relation to increase the accessibility and expand energy, it has become necessary to put investment in clean and renewable energy (Bellucci et al. 2020). For increasing energy efficiency, it is necessary to introduce the production of renewable energy. One of the goals under energy usage is increasing access to clean energy by introducing production process through renewable energy. 

CO2 emission: The tourism industry is focused on reducing the vital impact of greenhouse gas emission. For introducing a better action towards reducing the effects of CO2 emissions, the business entities include goals such as developing local carbon reduction projects. In regards to minimise the emission, the business entities goals should be to include climatic conscious political decisions, which can help the entities to fight against the effects of climatic changes over the business and demands (Baumgartner and Rauter 2017). In addition, the increasing focus over reducing or prohibition of consuming red meat and related foods. The red meat is originated from cattle and sheep's. These animals produce methane in large amount, which are alternatives to the greenhouse gas. For making a better impact on the minimisation of CO2 emission, business entities should also include green electricity through the usage of solar energy, wave power, and wind energy.

Water use: Water usage and water conversation are another crucial part of sustainability and environmental development. In the tourism industry, water plays an essential role in providing better facilities to the guests and visitors. The aerator attachment system intruded in the sink system of the resorts, hotels and restaurants as this system tends to reduce the usage of water by 25% (Jang 2016). It is necessary to sanitise the water system for observing the usage and conversation process can be implemented in an effective manner. Usage of technologies, devices and systems, which are introduced for measuring the usage of water, provide suggestive measures to reduce water consumption, and increased conversation system. The goal is to reduce the flow and availability of water as per usage and required amount to convex rise the water usage.    

Waste management: The production function includes production wastes, which affects the environmental elements. In most of the cases, the recycling procedure is developed to manage the wastage formation. Therefore, the goal is to increase the recycling practice for the tourism entities for increasing waste management efficiency. In addition, composting or organic composting is another way to include proper waste management. The goal is to include organic compositing that helps to typically harvest the streams of wastage (Centobelli et al. 2018). On the other side, development the packaging system might for better presentations of the products and its delivery. The less usage of materials like plastic and paper for packaging can help to better manage the waste management for the entities. In the setting of a goal, it is evident to put a benchmarking for measuring the waste management of the entity.  

Food use: In the hotels, resorts and restaurants one of the challenges is improper usage of food and increasing wastage of food. Thus, usage of proper supply chain system helps to include required and utilising food materials and food preparation elements. This reduces the chances of waste food materials in the business. The goal of the business should be passing the food for the needy peoples or other restaurants (Stacchezzini et al. 2016). This will help to utilise the food products in a proper manner. The goal is to include the usage of the food wastage for fertilising and energy generation that is recovered from the wastage scraps.      

Staff: In relation to sustainability goals and objectives, the role of the staff members plays an important role. The introduction of training and development within six months of interval about environmental sustainability helps to increase information and knowledge (Boggia et al. 2018). Through training, the goal is to increase skills, responsibilities to support, and boost environmental sustainability of the business. The goal is to observe the daily records of employee’s activities for measuring their contribution towards reducing any practices, which can be harmful to the environmental or natural elements. 

Identify sustainable management strategies for energy, food, water and waste 

Energy usage: In regards to reducing energy usage, the business entities cut the energy costs. In relation to increasing the efficiency of energy, investment in renewable energy is sufficient to practice. The investment in clean and renewable energy increases chances of understanding energy usage and proper utilisation (Williams et al. 2017). It also increases the scope to save most of the energy and develop appropriate milestones to track the energy usage in Sea World Resort. The measured and proper usage of energy helps to increase energy efficiency develops- its sustainable usage.  There are several energy-saving types of equipment in the market place, which can be used, and strategic application for reducing energy usage and put sustainability within the Sea World Resort. The equipment such as efficient desk lamps, low power consuming lights, the paper-saving printer is some of the types of equipment, which reduces the cost of investment in energy and consumption of the energy within the organisation (Sarkis and Zhu 2018). With the increase in technologies, there is a variant of resources availed in the market which can be used as a strategic application and sustainable usage of energy. The installation of solar panels is one of the strategic approaches, which can be developed for sustainable energy usage and efficient saving. 

The small milestones, bench marketing and targeting help the business to take small steps in regards to gain a long-term benefit. In the case of energy usage, business entities include monthly energy-saving goals and missions (Gustafsson et al. 2019). These goals include the supply of scheduled electricity and power, usage of energy for a limited time and other practices. Much usage of natural light is another strategic application, which can be used for the business, which is located in an open area. The tourism businesses like resorts, hotels and restaurants, which are built with transparent materials such as glasses are blessed with natural lights to operate (Idahosa 2018). In such regards to the usage of energy sources are minimal. Much usage of the equipment, and machinery, which are, operated through renewable energies, it provides a chance to the company to manage primary energy sources and less usage of it. Some of the strategic energy producers such as hydroelectricity, wind energy are sources for building a proper application of renewable energy (Pulido-Fernández et al. 2019).       

Water: The water auditing is one of the strategic applications engaged by the business organisation for measuring usage of water and taking advice from the professionals to make efficient conversation (Zaki and Abuzid 2017). In the auditing system, the business entireties are able to acknowledge the areas where the consumption of water is carried out and areas, which has scope to reduce the usage of water. It also evaluates the business areas, where the water has been overused or consumed. As per the strategic application towards efficient water usage, the business entities should include a proper mechanism of the pipes, showers, and taps having a limited or low flow of water. This reduces the overstate of water by the staff or guests of the business entity. The low flow of water also strategies the efficient and proper utilisation of the water resource within the business (Dubey et al. 2019).  The larger the land claimed by a business, the more water it requires to keep maintained. Therefore, the strategy includes invests in a limited area for building office property so that less amount of water will be used for maintaining the business.  

The measurement of water consumption and usage is another strategic act, which can be carried out by the management of Sea World Resort. In the process, leak detection, broken rooms and restroom, the number of gallons used by the staff members are some of the measuring parameters. These parameters can be engaged and induced by the business entity for increasing the efficient usage of water and increasing its conservation. The usage of rainwaters, which are originated from storms through the usage of rain barrels, can develop an alternative to the sage of stored water within the business (Jang 2016). This strategic process is stated as low impact development. The installation of smart irrigation system is another aspect of increasing the water conservation system. According to this system, the water is engaged or consumed as many issues it is required within the business operations. Thus, it measures the less but efficient engagement of water which measures the water conservation mode. There are many projects and technological programs were initiated in contrast to water conservation for both households and businesses. One of the strategic programs is HydroPoint Data system, which includes smart water management system. This system has been introduced in 2002 and is capable of flow mentoring, leak analysis and smart irrigation of water.         

Food In the travel and tourism business, food is an essential part which adds value to the service to customers. Therefore, the quality food is the highest concerns of all the bushiness including Sea World Resort. However, food wastage is another challenge for organisations. The waste foods not only hamper the business investment but also the environmental elements (Montiel et al. 2018). In relation to strategies for reducing the food wastage, the first action organisation takes is increasing skills, knowledge and information of the staff members. The production function can be appropriate if the skills were improved, this reduces the scope of wastage of food and food materials. Additionally, for management of the food wastage can be possible if the organisation introduces a team to take care of the issue. The management of the business entity can recruit a team to for the issue, finding loopholes and strategies to build waste management of the foods (Zaki and Abuzid 2017). Tracking and analysis is another strategic application, which provides information about the areas of wastage in foods in Sea World Resort. A close review and assessment over the wastage of foods provide proper information on the areas, which need to be improved for reading the wastage and enhancing the sustainable growth of the business. 

The wastage of food items is directly related of the supply chain of the raw materials and resources that are used in the food production Thus, proper documentation of the food supplies and conducting inventory management reduces the scope of increasing wastage of food items. The usage of the appropriate supply chain such as hotels, restaurants and resorts also creates a positive impact in declining the food wastage issue (Pulido-Fernández et al. 2019). There are several production systems are introduced such as learn production, just in time, total quality management, which is equipped to monitor the supply chain of the entity. Each of the production systems helps to analyse the supplies as per the demands created. The proper balance between supplies of raw materials and demand of the food products reduces the wastage issues within the organisation. The reengagement of food orders on the menu also helps to reduce the leftover food items in Sea World Resort. The management of the entity can engage the strategy of designing the food menu list in a manner, which can reduce the scope of leftover food items (Idahosa 2018). This develops a sense of proper idolisation of the food products and supports positive wastage management of the food products within the business entities. The purchase of stock controlled goods is another strategic approach, which controls the availability of the food materials for production. Thus, the risks of wastage of food products are comparatively less.    

Waste: The wastage of the production function is similar to the other wastage issues faced by the business entity in the tourism sector. The management of Sea World Resort speculates that wastage is part of the production procedure while creating a quality product for the customers. However, the increasing level of wastages harms the environmental issues within the market. The strategic compliance of sustainability is focused on management and control over the wastage to increase the sustainable performance of the entity. The efficient management of inventory is one of the strategic applications for reducing the wastage from the production function of the entity (Sarkis and Zhu 2018). In the process, the management of the entity controls the inventories or materials indulged in the production process. The reduction in the volume of raw materials and resources and developing the production function introduces better management of wastage. The efficient production of required products reduces the percentage of wastage occurred within the organisation.  In the process of packaging, the usage of minimal materials also supports the wastage management of the entity. As per this strategy, the business entity reuses the waste materials, through a recycling system for usage in the packaging. This helps in proper utilisation of the waste materials and so on declines the wastage.   

The recycling strategy has a positive impact on reducing the amount of wastage created within the organisation. The reduction of the volume is another strategic approach, which includes the technique of segregation, which helps to remove the hazardous materials from the wastage and cut out the nonhazardous materials for reusing them (Boggia et al. 2018). The strategy is applied to a decline in the volume and cost of disposal. In this process, the business entity uses one of two forms of source segregation and waste concentration, these two approaches analyse the waste materials that can be used in the production function. In another strategy, the business entity first can revive the waste materials to through different techniques such as fertilisation, filtration, and electrolysis, reverse osmosis and include them in the recycling procedure (Stacchezzini et al. 2016). In the next stage, the sorting is introduced for analysing the right recycled materials are used in the right place. The organising and designing the layout of the warehouse is a suitable strategy, in which the management is able to clarify which amount of materials are wasted, recycled, reused and left out. This helps to increase wastage management system for the business entity.         

Include strategies to educate the guests or visitors about environmental sustainability approach and strategies 

There is a variant of strategies and approaches are discussed which can be engaged and used in the Sea World Resort for better sustainable development.  When an organisation plays a role in the development of environmental aspects, it tries to attract customers towards it (Bellucci et al. 2020). There is a variant of strategies which are engaged by the business entities in the tourism industry for providing detailed information on the environmental sustainability approaches they have been involved. In the process of making bookings for Sea World Resort, the customers went for checking the facilities, features in the official website of the enmity. The company engage contains and information about the environmental sustainability and approaches in the official website to communicate and educate about it to the customers visiting the official website (Baumgartner and Rauter 2017). The first interaction by the guests is encountered with reception staff members, thus a formal verbal communication about environmental sustainability with the guests and shares information about the approaches engaged by an entity to develop its environment.     

News tellers and magazines are the strategic approaches, which can be used during the guests visiting or staying within the resort. These news tellers and magazines can be an appropriate way to communicate and educate about the environmental sustainability, approaches band strategies applied by the business as part of increasing the natural elements surrounding it. In this process, the company can also produce achieved rewards, and accomplishment over environmental sustainability to increase interest and communicate or educate customers about it (Montiel et al. 2018). The social media platform is another approach, which can be used to communicate and educate visitors about the environmental contribution of the entity. Sea World Resort can use the product catalogues or brochures for introducing contains about the construction of the entity towards environmental development.       

Explain how an EMS plan is operationalised within the business, Who/What is responsible for its implementation and how to achieve this 

Environmental management and sustainability are introduced within the business through consistency and communication. In the first phase, the recycling system needs to be enhanced for better waste management of the business. The operational department of the business entity is liable and responsible to look out over increasing the recycling process and practices (Centobelli et al. 2018). The introduction of source recycling is used for processing of materials to reduce the waste issues. Flexible working process and employee ride sharing reduce energy usage and CO2 emission footprint. This will reduce the water, power energy usage and carbon footprint. The managerial executive of the organisation will be reliable for this strategic approach. The required usage of electricity and introducing solar panel bade electricity might encourage the environmental sustainability of the business (Williams et al. 2017). With the usage of computer data, cloud computing, internet and technologies, the usage of paper prints and wastage of paper materials can be reduced within the workplace. The saving, sharing, communicating and sorting data and information through cloud computing develop scope to declining the wastage of paper. Thin will be achieved through the installation of better IT networking and system within the workplace, it will be the responsibility of the managerial executive to invest in this strategic approach.  

A business approach to corporate social responsibility with respect to environmental sustainability 

The corporate social responsibility includes the ethical and moral efforts for contributing to the development of society. There are different approaches engaged by the management within the CSR activities which are concerned towards environmental sustainability. The ethical responsibility is carried out towards the betterment of the employees, supplies and other stakeholders of the business (Gustafsson et al. 2019).  In the ethical responsibility,  the organisation practices proper utilisation of power and energy required for a working environment for the employees. This approach reflects the concerns about conservation of power and energy efficiency of the business firm. The ethical labour and supplies practices are introduced within the approach, which relates to the proper and required quality of materials supply for management of wastages and recycling of the materials within the organisation (Idahosa 2018|).  The philanthropic responsibility is another approach of CSR, which reflects the betterment of humanity or society. In this approach, the business entities try to invest in creating a better environment and development of the planet that does not affect the health aspects of human beings. 

The production function eliminates usage of any form of procedure, which can create pollution, or release of hazardous chemicals which can affect the humans living around. The environmental approach is the primary aspect of corporate social responsibility, which is focused on dealing with pollution and greenhouse gas or CO2 footprint (Zaki and Abuzid 2017). The approach carries of reducing energy sources, carbon emission, production process and investing much on recycling system, water conservation system. The approach is induced to reduce the effects of CO2 emissions within the environment.  The engagement of efficient energy usage system, development of teleconferencing has reduced much movement of the business personnel’s and supporting towards the reducing of the carbon emission.              


Sea World Resort is one of the finest water park theme based resort located in Gold Coast, the entity has been introduced different approaches and strategies in regards to contributing to sustainable environmental development. The report specifies the environmental sustainability and management revolve around efficient usage and conservation of power, food, water and wastage management of the business entity.  In the report it has been stared that the benefits of renewable energy development are needed to be shared with the local community and society. In addition to that, the usage of fossil fuels the partnership with governmental bodies, stakeholders and other utilities for its better implication as per norms.  In the sustainability reports and initiatives, water conservation and usage remain a constant priority for the business entities. There are different level of strategies are applied by the Sea World Resort for better water usage and efficiency

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