MGT502 Business Communication: Discussion Forum Report Assessment 2 Answer
Part 2: Critique one peer post
After analysing the original post of a peer, I can critically say that the original post of the peer is almost complete. This is because the peer has perfectly demonstrated the fact that how COVID19 outbreak has changed the communication method. As stated by Slambert & Tangur (2020), due to lockdown, it is not possible in conducting a meeting in office and classes in university and school normally. Due to this reason, the video conferencing system is necessary (Malhotra, 2020). However, the peer has mainly focused on the Zoom communication platform. There is another virtual communication platform that offers a similar opportunity like Zoom but the peers have not mentioned about those virtual communication platforms. Moreover, the peer has not mentioned the features of teleconferencing communication which was one of the criteria of the discussion forum posts. The peer has provided some tips to get rid of the vulnerability issues in the teleconferencing system such as Zoom. Though there is not any requirement of the mitigation strategy of vulnerability issues but the inclusion of these tips has created a knowledge enriched discussion forum posts. According to Jena (2020), keeping the system up-to-date, use a strong password as well as login details, along with taking the responsibility in maintaining privacy in Zoom can offer safer and securer experience to the individual.
All the plausible characteristics have not been identified in the original post of the peer. It has been observed that the peer has not mentioned about the other communication platform except Zoom. Moreover, the peer has not demonstrated the clear feature of teleconferencing communication.
The peer has not mentioned any examples but the peer has mentioned the perfect way to utilise the Zoom video conferencing system. According to Agrawal (2020), due to lockdown during COVID19 outbreak, different universities and schools have utilised the Zoom video conferencing app for online classes. Moreover, various organisations utilise the Zoom app for a virtual meeting.
Part 3: Summarise learning
The original post has helped me in gaining an effective idea about a different mode of business communication. According to Coffelt, Baker & Corey (2016), business communication refers to the exchange of information for promoting the goals, aims, objectives and activities of the organization and increasing the profitability within the organisation. I have identified the fact that business communication is generally changed with external factors. During the COVID19 outbreak, the government of most of the country has lockdown their country. In this situation, business communication has also been changed (Yu, 2020). Previously, businesses maintain face-to-face communication, telephonic communication and video conferencing communication (Shakya, 2020). However, after the lockdown, most of the businesses have changed their communication to video conferencing communication for maintaining operation. Therefore, I have observed that external factors such as lockdown conditions have changed business communication.
Three different key points that I have learnt from the discussion are:
- Business communication is always dependent on the external environment
- For maintaining business operation, regular communication is necessary. Therefore, during lockdown condition, proper communication method must be used (Pan, Cui & Qian, 2020).
- For making economy operational and maintaining sustainability, maintaining business communication is necessary
I have learned from the above-mentioned fact that business communication is necessary for making the economy running. I can apply the above-mentioned knowledge in my future workplace. I have learnt about different business communication strategy that I can apply in my future organisation. I have learnt that external factors influences and changes the business communication. Therefore, in my future organisation, I can apply the business communication method according to the external environment.
Peer has demonstrated how Zoom app can help school, universities and organisation that have helped me in gaining a better overview of the Zoom video conferencing app. This can improve my capability to improve video communication.