BSBINN601 Strategic Change Management Of Fast Track Couriers Assessment Answer
Change management refers to the collective term meaning all methods to support, help; prepare individuals, organization and teams within making corporate change. This report will evaluate the strategic change management of the Fast Track Couriers. The organizational objective of the enterprise will be investigated to recognize the change need, connect to the business’s tactical plan goals and acknowledge the existing policies, operation as well as practices.
Review the organisation policy and scenario information provided for Fast Track Couriers
Fast Track Courier has been the first organization that offer services based on the agile logistic model that support delivering the consumer consignment within least possible duration (Fastrackcourierservice 2021). The business is greatly customized service for delivering the fastest possible and true value transit of consignment between the worldwide. Given the scenario of Fast Track Couriers, the company has developed an organizational policy for increasing its marketplace share within Sydney. In reference to the review of the organizational policy, the tactical plan goals of developing an integrated method to distribution administration using the technology of GPS and PDA is going to remain better for efficient delivery service. The goal of the increasing market share of medium to small package deliveries by 7.5% is reviewed to be favoured by the company emphasizing on establishing well-motivated and cohesive workforce.
Analyse the organisational objectives provided in the scenario for Fast Track Couriers:
1. Identify requirements for change
Given the scenario of Fast Track Couriers, the change is needed in terms of formulating effective training and development initiative for the drivers as well as other staffs. The employee engagement needs to be improved for bringing productive change within the operational goal of expanding truck fleet (Hussain et al. 2018). In reference to human resource goal, the scenario highlighted that Fast Track Courier needs eradicating industrial relation issue for better union and staff negotiation process.
2. Prepare an explanation of how your identified change needs a link to the organisation's strategic plan goal/s.
The recognized change need for better employee engagement programs is connected to the company's tactical plan goal of incorporating human resource function for leading productive change within employee management. This would help Fast Track Courier manage change related to utilizing modern technology in business operation in an effective manner, where change management support staffs, divers and benefit them acknowledging the change procedure. The change need for establishing efficient development and training programs link to the firm's tactical goal to grow workforce performance quality as well as ultimately grow business market share by 7.5%. The change is needed within employee engagement for higher company profitability.
Review the organisation’s current state to understand how the current policies, practices and operations deliver against the organisation’s strategic goals
Review the organisation’s performance against objectives with regards to its:
The review of the existing state of the organization's highlighted that current policy of developing cohesive, motivated workforce remain against as within the workplace there is no reward or performance-based bonus system that keep employee satisfied in work. The people employed in the workplace have the negligible interest to engage with development opportunities.
The process of Fast Track Courier has been against the strategic goal of increasing market share, where industrial disputes related to unplanned change initiative and pay disparity has affected business credibility in the market. The workplace injuries are the result of poor health and safety process practised by the company. This has also led to poor job satisfaction among the workforce.
As per the review, the current practice of implementing modern technology like GPS and PDA devices noted against the employee's intention to work in the old manner of reporting the management. The trucks were assigned with PDA which offer drivers the details of drop off and every pick up along with recording job finishes as well as starts (Tang and Levinson 2018). The driver remained unhappy as they sensed the company not trusting them for manual job recordings.
In Fast Track Courier, there is no proper change management structure and the operation plan goal of testing the distribution administration system remained against the improper employee engagement program. Dyczkowska and Dyczkowski (2018) added that democratic management structure remains effective to enhance team relationship, bring more fresh perspective and better problem solving is achieved. In Fast Track Courier, this increases employee happiness and morale.
Monitor external trends to identify events or trends which may impact on the achievement of the organisation’s strategic plan goals:
1. Identify two external trends
The external trend that might affect the accomplishment of the company’s tactical plan goals are mainly globalization and technological innovation. With the rapid globalization trend, the transparent working culture is going to make Fast Track’s reporting and management structure less complex with everything being visible. The technological innovation as digitalized logistic and supply chain remains effective for the business to have real-time along with transparent operation.
2. Develop an explanation of how the trends currently impact or will impact organisational objectives.
According to Ushakov et al. (2019), globalization is influencing accomplishment of the company's tactical plan goal to replace the conventional management method with connection and coordination. The administrative structure might be an obstacle to work smarter in case business does not adapt to the workforce's capability to work collectively in a self-directed way. The trend of rapid digitalization is going to influence courier service provider to avail real opportunities to decision and participate collectively (Ushakov et al. 2019). In Fast Track Courier, technology would power within supporting staffs, management with aspects, each other on different interests and needs.
Identify major operational change requirements:
1. Identify changes due to performance gaps
The gaps within the performance of the workforce and poor change administration by the Fast Track have raised the consequence of drivers or others remain unaware of the company objective. The change decision of management for integrating modern tracking system has let staffs no having access to the significant online training tools. The performance also introduced change-related poor job knowledge and ineffective operational management.
2. Identify changes due to business opportunities
Fast Track Couriers has the opportunity to enhance market share in Sydney by 7.5% for developing effectiveness and less delivery duration from a huge truck fleet. This has brought the change in un-productive workforce relation. The trucks were assigned the GPS system, where drivers resented to learn using the device and understood it as time wasted.
3. Identify changes due to threats
In Fast Track Couriers, the drivers have historically responded adversely to modification and threatened strike practices. The employees also threat to involve union for supporting to resolve the concern. This has brought a change of offering tactical training and development program for the staffs to make them understand the benefits of the digital tracking system. Tang and Levinson (2018) added that staffs must make understood that geo-location tracking benefits decreasing insurance expense by improving automobile security.
4. Identify changes due to management decisions
As per the case study, the management decided to implement an integrated truck tracing system is going to bring the change related to the work process. Along with this, the corporate culture and value would change with better transparency. This helps Fast Track Couriers to enhance market share under higher business ethics and brand reputation.
Identify specialists to be consulted to assist with identifying change needs:
1. Identify specialists you will engage to help identify change requirements and be prepared to explain your reasons for engaging these specialists
The recognized change of implementing digitalized logistic and tracking system would need a specialist as IT professionals who know well about the GPS device along with overall process lead by CIO. The reason for engaging the IT specialists is that they are responsible for the software application, networks and computers which manage the organization’s operations, allow people communicate as well as track financial practices (Tang and Levinson 2018). The change would also need effective leadership by CIO that supports collaborated the workforce throughout the organization.
2. Identify what consulting model you would adopt to engage the specialists and be prepared to explain why you would use this model
The most suitable consulting model to adopt engaging the IT specialists and CIO would be Lewis change model. Hussain et al. (2018) stated that Lewin change led in three stages of refreezing, unfreezing and changing entails building perspective that change is required, then shifting towards newest, the desired degree of behaviour. For Fast Track Courier, the specialists would engage within the change model to implement new policies with easy and without resistance from the staffs is eliminating in a tactical manner. The change in planned manner would reap the benefits of work effectiveness and task commitment.
Consult with your assessor to assist with identification of change management requirements and opportunities
The IT specialist will be assisting factor to recognize change administration opportunities and requirements. Given the case of Fast Track Courier, the change administration is required for higher engagement of the staffs, drivers, head office employees and management to enhance the success factor of implementing GPS or PDA devices within the company trucks. Rosenbaum et al. (2018) opined change administration required for resistance management, fostering corrective actions, staffs feedback and training development. In addition, the change administration needed to share progress, build the progressive vision, decide on modification and monitor them efficiently. The opportunities for change administration for Fast Track Courier lies in improving market share, return on investments and build opportunity for improving best practices as well as the team's productive performance. With the change related to implementing the tracking system being new to drivers, staffs, the company has the opportunity to apply change management models to decrease the threat linked with the un-planned change process. It is identified that change administration brings the opportunity for leadership growth and have progressing work practices.
Identify the managers that need to be informed. Prepare a plan that identifies who, when and how stakeholder managers will be engaged to review and prioritise change requirements
The CIO manager and HR manager would need to be informed. The other important person would be CEO being the business leader and head office employee or manager needs to be informed of the change need as well. The managers would be responsible to review the change management process and prioritise the need for drivers as well as staffs on the core basis for efficient implementation of change. The CIO would report to the CEO being the main decision-maker in the business entity. The office team manager would be reporting to CIO and keep informing the performance of the drivers along with the staff's performance related to new GPS tracking device implementation. The office team manager has the role to handle enquiries and monitor work progress on a routine basis for aligning them with business goals. In overall, the stakeholder manager would be accountable to review change need with implementing better communication medium and keep the drivers, management, staffs to keep all on-board. It would be a priority to communicate about the change with the eminent stakeholders.
Assume your assessor is a manager you have identified. Consult with your assessor to review the changes you propose and to help you prioritise changes. Suggest and justify the priority you have assigned to each change you recommend
The IT specialist, CEO and head office manager would be consulted to review modification proposed relative to the modern way of working as well as support prioritising changes. For the change related to improving employee engagement for productive working and efficient change process, the priority would be to gather e-learning feedback from staffs, drivers for their hardship to understand the new system. Their priority lies relative to better training and development program for the staffs to enhance job satisfaction, employee motivation and morale during the change process as well (Okechukwu 2017). The employee or driver development and training become critical to enhance efficiency within the digitalized process, resulting within financial gains, marketplace share and grow innovation within tactics as well as service areas. In order to review the modifications proposed for integrated truck tracking and monitoring system, development and training are justified to be priority assigned for increasing capacity of staffs, drivers to adopt newest methods, technologies and processes.
In affirmation to the above discussion, it is concluded that Fast Track Courier is the utmost need of proper and planned change management. The success of integrated courier service, truck tracking and monitoring change needs to be established with better collaboration with specialists, managers as well as corporate professionals.